Terms & Conditions

In these Terms, the following definitions apply. "Platform" means the CarbonConnect web application, APIs, AI tools, carbon calculator, funding database, and all associated features and services. "Subscription" means your chosen paid or free plan giving you access to the Platform. "User" means any individual or organisation who has registered for an account on the Platform. "Partner" means an accountancy firm or advisor participating in the CarbonConnect Partner Programme. "Content" means any data, documents, application drafts, emissions reports, or other materials generated or uploaded through the Platform. "Funding Programme" means any grant, loan, incentive, or sustainability funding opportunity listed in the Platform's database.

To use the Platform, you must register for an account and provide accurate, complete, and current information about yourself and your organisation. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@carbonconnect.io if you become aware of any unauthorised access to your account.

You must be at least 18 years old and have the legal authority to enter into binding contracts on behalf of your organisation to register for a paid Subscription. We reserve the right to refuse registration or suspend accounts at our discretion, including where we have reason to believe that information provided is false, misleading, or fraudulent.

• Free (Freemium) Plan: Users on the free plan receive access to our funding discovery database and basic eligibility features. Free plan access is provided at our discretion and may be modified or discontinued at any time with reasonable notice.
• Professional Plan (€199/month): The Professional plan includes the full carbon calculator, unlimited funding applications, and access to the AI Application Assistant. Subscriptions are billed monthly in advance. Annual billing options may be available and will be stated at the point of purchase.
• Enterprise Plan (€999/month): The Enterprise plan includes all Professional plan features plus multi-entity management, advanced CSRD compliance tools, API access, and dedicated support. Enterprise terms may be supplemented by a separate order form or service agreement.
• Success Fee Arrangement: Where agreed in writing, we may offer a success fee model as an alternative or supplement to a monthly subscription, under which we receive 3–5% of funding successfully secured by you through the Platform. The specific percentage and applicable terms will be set out in a separate written agreement. Success fees become payable upon confirmed receipt of funding by your organisation.

Prices are stated exclusive of VAT or other applicable taxes, which will be added where required by law.

Payment for paid Subscriptions is due in advance at the start of each billing cycle. We use a third-party payment processor to handle transactions securely. By providing payment details, you authorise us to charge the applicable fees on a recurring basis until you cancel your Subscription.

If payment fails, we will notify you and allow a grace period of 7 days to update your payment details before suspending access to paid features. We reserve the right to terminate your Subscription if payment remains outstanding after this period.

All fees paid are non-refundable except where required by applicable law or as expressly stated in these Terms. If you cancel a paid Subscription, you will retain access to paid features until the end of the current billing period.

We reserve the right to change our pricing with 30 days' written notice to registered users. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.

Accountancy firms and advisors who join the CarbonConnect Partner Programme are subject to these Terms as well as the separate Partner Agreement issued at the time of onboarding. In the event of conflict between these Terms and the Partner Agreement, the Partner Agreement shall take precedence on matters specific to the partnership.

Partners are responsible for ensuring that any clients they refer to the Platform have consented to their referral and to the sharing of relevant activity data with the Partner for commission tracking purposes. Partners must not make representations about CarbonConnect's services that are inaccurate or that we have not authorised.

Commission payments to Partners are calculated and paid in accordance with the Partner Agreement. We reserve the right to withhold or claw back commission where it was paid as a result of fraudulent referral activity or where a referred subscription is subsequently reversed or charged back.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform to submit false, misleading, or fraudulent information to funding bodies or programme administrators, to attempt to gain unauthorized access to any part of the Platform or to another user's account, to introduce viruses, malicious code, or any other harmful material, to scrape, copy, or reproduce Platform content or data at scale without our prior written consent, to use the Platform in any way that could damage, disable, or impair its performance, or to use outputs from the Platform's AI Application Assistant to deceive or defraud funding programme administrators.

We reserve the right to suspend or terminate your access without notice if we have reasonable grounds to believe you have breached these acceptable use provisions.

The Platform, including its software, design, databases, matching algorithms, and AI models, is owned by or licensed to Connected Intelligence Ltd and is protected by applicable intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you.

You retain ownership of the data and content you input into the Platform, including your company profile, emissions data, and any materials you upload. You grant us a limited, non-exclusive licence to process and use that data solely for the purposes of providing the Platform to you, as described in our Privacy Policy.

Application content generated by the AI Application Assistant is provided to you for your own use. Responsibility for reviewing, editing, and submitting generated content to funding bodies rests with you. We make no claim of ownership over application drafts generated on your behalf.

The AI Application Assistant uses large language model technology to generate grant application content based on your company profile and carbon data. While we aim to produce accurate, relevant, and high-quality outputs, AI-generated content may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing all AI-generated content before submission and for ensuring it is accurate, truthful, and compliant with the requirements of each funding programme.

CarbonConnect does not guarantee that use of the Platform will result in successful grant applications or funding awards. Funding decisions are made by third-party programme administrators and are outside our control. Our matching engine and success probability indicators are provided as guidance only and do not constitute a guarantee of eligibility or outcome.

The AI Application Assistant uses large language model technology to generate grant application content based on your company profile and carbon data. While we aim to produce accurate, relevant, and high-quality outputs, AI-generated content may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing all AI-generated content before submission and for ensuring it is accurate, truthful, and compliant with the requirements of each funding programme.

CarbonConnect does not guarantee that use of the Platform will result in successful grant applications or funding awards. Funding decisions are made by third-party programme administrators and are outside our control. Our matching engine and success probability indicators are provided as guidance only and do not constitute a guarantee of eligibility or outcome.

To the fullest extent permitted by applicable law, Connected Intelligence Ltd shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including loss of profit, loss of data, business interruption, or reputational harm, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising under or in connection with these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim. For users on a free plan, our aggregate liability shall not exceed €100.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

You agree to indemnify, defend, and hold harmless Connected Intelligence Ltd and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Platform, your breach of these Terms, any content you submit or transmit through the Platform, or any claim by a third party arising from a grant application you submitted using Platform-generated content.

You may cancel your Subscription at any time through your account settings or by contacting support@carbonconnect.io. Cancellation takes effect at the end of the current billing period.

We reserve the right to suspend or terminate your access to the Platform with immediate effect if you breach these Terms, if we reasonably suspect fraudulent or abusive activity on your account, if you fail to pay fees due after the grace period described in Section 5, or if we are required to do so by applicable law or a regulatory authority.

On termination, your right to access the Platform ceases immediately. You may request an export of your data within 30 days of termination, after which your data will be deleted in accordance with our Privacy Policy.

We reserve the right to modify, update, or discontinue any feature of the Platform at any time. We will endeavour to provide reasonable notice of material changes that affect your use of the Platform.

We may update these Terms from time to time. We will notify you of material changes by email and by displaying a notice on the Platform. Continued use of the Platform after updated Terms take effect constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and cancel your Subscription.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall first be subject to good-faith negotiation between the parties. If a dispute cannot be resolved by negotiation within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer located in another EU member state, in which case you may also bring proceedings in your local courts.

These Terms, together with our Privacy Policy, Cookie Policy, and any Partner Agreement or order form, constitute the entire agreement between you and Connected Intelligence Ltd in relation to your use of the Platform.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of substantially all of our assets.

If you have any questions about these Terms and Conditions, please contact us at:

Connected Intelligence Ltd Legal enquiries;

Email: legal@carbonconnect.io

General support: support@carbonconnect.io

Platform: www.carbonconnect.io